Hi Melinda Try download the SmartViewer program from https: Safari seems to support ActiveX as do some browsers listed in posts above. Maybe you should also update the camera firmware. Give these a go and let me know if it helps! Please use compatibility mode in IE settings. I could not get it to work on the document 10 setting that they show in the screenshot but it did work when I put it on Document 7 and IE 8 emulation. Which device has the problem?


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Samsung website is no help whatsoever, and there is no way to contact anyone that I can find. To find out more, including how to control cookies, see here: By continuing to use this website, you agree to their use. Do both screens show a blank page with a grey dot? Stwqebviewer is a common reason that could cause login issues.


The web viewer is not working as well. I scan and it finds nothing. Please visit Samsung Hanwha official website to obtain the latest firmware update.


The work around for that is to use the Wisenet Device Manager. Also can not even use the lite ver on chrome or Firefox but lite is useless for us as I need to record and search for incidents. You are commenting using your Twitter account.


Samsung IP Camera Webviwer Plugin Update Issue

It let me sign up for a smart cloud account, and then told me my cameras were invalid because…you guessed it…firmware needs to be updated. It worked until a month ago and now asks for the plugin to be installed and never goes past this page. Hi, my issue is with safari on Mac. The trick is to update the camera firmware to the newer sttwwebviewer that no longer uses a plug in. Hi bmkkjkThanks for reaching out to Alfred! If you see a black screen, please try to modify your browser settings by following the instructions here:.

STWWebviewer software and downloads ()

But that barely works too. Did you manage to use the WebViewer before? I was having the same issue, but then I installed Samsung SmartViewer software to update the latest firmware and it worked. But not until I realize that many korean companies love Internet Explorer so much.


They are identical to above; albeit easier to read. It shows The camera is offline. Which browser do you use? Opera Brower works as well ive had this problem for years.


Just allow the plugin to run, and the webviewer should now work like charm. Hi vogers99Thank you for reaching out to Alfred! This is the most unbelievable cluster shuck that I have ever encountered. This time with a more specific message. You can check out how here: How do you access the cameras wen interface to update the firmware? All I can confirm for now is: I am a Windows 10 user using Firefox and Chrome.

Hanwha Techwin – Download centre

Go to Google, log out of all of your accounts, and then open the WebViewer to try again. Can view from the phone, but the web-viewer is just a black screen. Hi bmkkjkThank you for the reply.